End of Tenancy Cleaning Terms & Conditions

1. Parties and Property Details

This agreement is between [Your Name], trading as [Business Name] (the "Cleaner"), and:

Client name: [Client Name]
Client contact: [Client Email / Phone]
Property address: [Full Property Address]
Property type: [e.g. 2-bed flat / 3-bed house / studio]
Cleaning date: [Agreed Date]
Access time: [Agreed Time]

2. Scope of Work — What Is Included

The end of tenancy clean covers the following as standard:

• All rooms: vacuuming carpets and upholstered items, sweeping and mopping hard floors, dusting all surfaces (shelves, skirting boards, window sills, light switches, door handles), cleaning windows internally, removing cobwebs from all accessible areas, cleaning radiators externally
• Kitchen: cleaning oven internally (including racks and trays), cleaning hob, extractor hood, microwave (inside and out), fridge and freezer internally (defrosted before arrival), dishwasher internally, all cupboards inside and out, sink and taps, worktops
• Bathrooms: cleaning toilet (including behind and underneath), bath, shower cubicle and screen/curtain, basin, taps, mirror, tiles, extractor fan cover externally, all surfaces
• Bedrooms and living areas: cleaning inside wardrobes, drawers, and cupboards; cleaning under beds (where accessible); all surfaces as above

The clean is designed to meet a standard suitable for check-out by a landlord or letting agent. The property must be empty of personal belongings and furniture (unless agreed otherwise) before the clean begins.

3. What Is Not Included

The following are excluded from the standard end of tenancy clean unless agreed and priced separately:

• External window cleaning
• Garden tidying, lawn care, or external areas
• Removal of rubbish, furniture, or bulk items
• Specialist carpet cleaning (steam cleaning by machine) — quote available on request
• Cleaning of items heavily soiled beyond normal end-of-tenancy wear (e.g. hoarded waste, severe mould, pest-related soiling)
• Cleaning of the property exterior, driveways, or outbuildings
• Any area inaccessible due to locks, fixtures, or structural limitations

4. Pricing

Pricing structure: [Fixed price of £XXX for the agreed property / Hourly rate of £XX per hour, estimated X–X hours]

Estimated duration: [X–X hours] (this is an estimate based on the property description provided. Actual time may vary. [Fixed price covers the full job regardless of time / Hourly rate applies to actual hours worked].)

A [deposit of £XX / no deposit is] required to confirm the booking. The balance is due on completion of the clean.

Payment method: [Bank transfer / Cash on the day]

Where bank transfer is used, the Cleaner's account details are:
Account name: [Your Name]  |  Sort code: [XX-XX-XX]  |  Account no: [XXXXXXXX]

5. Access Requirements

The Client is responsible for arranging access to the property at the agreed time. Access arrangements:

[Client or letting agent present / Keys provided to Cleaner in advance / Keysafe — describe]

Where a landlord or letting agent requires access for a check-out inspection on the same day as the clean, the Client must communicate this in advance. The Cleaner will endeavour to complete the clean in time for any inspection, but is not liable for delays caused by the property being in a significantly worse condition than described at booking.

All keys must be returned to the Client or letting agent by the Cleaner at the end of the clean.

6. Client Responsibilities Before the Clean

To allow the Cleaner to complete the work efficiently and to the highest standard, the Client must ensure:

• The property is completely empty of personal belongings and furniture (unless otherwise agreed);
• The fridge and freezer are defrosted and empty at least 12 hours before the clean;
• Utility services (electricity, hot water) are active and accessible at the property;
• Any known hazards or issues (e.g. damp, mould, broken fixtures) are disclosed in advance;
• The oven is not in use on the day of the clean before the Cleaner arrives.

Where the property is not ready as above, the Cleaner reserves the right to charge additional time at [£XX per hour], or in serious cases to decline to start work. The deposit or booking fee will not be refunded if the Cleaner attends and cannot complete the clean due to the property being in a condition not as described.

7. Re-Clean Policy

The Cleaner offers a re-clean guarantee subject to the following conditions:

• Any dispute about the standard of cleaning must be raised with the Cleaner within 24 hours of completion — ideally before the check-out inspection takes place;
• The Client must provide photographic evidence of the specific areas disputed;
• The re-clean will address only the specific areas identified — it is not a full repeat of the clean;
• The re-clean must be completed within 48 hours of the original clean, subject to the Cleaner's availability;
• A re-clean is only offered once per booking.

Disputes raised after the 24-hour window, or where the property has been re-occupied or altered since the clean, are not eligible for a re-clean.

8. Cancellation and Rescheduling

• More than 48 hours' notice: Full refund of any deposit; rescheduling offered at no extra cost.
• 24–48 hours' notice: 50% of the agreed price is forfeited; deposit retained.
• Less than 24 hours' notice or no-show: 100% of the agreed price is due; deposit retained.

If the Cleaner needs to cancel, the Client will be offered a full refund of any deposit and a rescheduled date at the earliest opportunity.

9. Liability

The Cleaner takes great care in all work carried out. In the unlikely event of accidental damage, the Client must notify the Cleaner in writing within 24 hours of the clean. The Cleaner's liability for any single incident is limited to [£X,000 / the repair or replacement cost, whichever is lower]. The Cleaner holds public liability insurance — details available on request.

The Cleaner is not liable for damage to items not disclosed as fragile or high value, pre-existing damage, or deterioration caused by the property's condition (e.g. mould that cannot be removed by cleaning alone).

10. Governing Law

This agreement is governed by the law of England and Wales.