Sixteen ready-to-use templates (6 Starter, 10 Pro only) — each addressing a specific gap that handwritten agreements and online templates leave unprotected.
Most Popular
Cleaning Service Agreement
What it is: The complete client contract covering every cleaning job you take on.
Why you need it: Without a signed agreement, clients can dispute rates, cancel without notice, or refuse payment.
What's inside:
- Your business details and client particulars
- Scope of work — rooms, tasks, frequency, exclusions
- Payment terms, late fees, and rate review process
- Cancellation window and partial charges
- Liability for damage and 24-hour reporting rule
Included in all plans
Cancellation Policy
What it is: Written cancellation terms that protect your income.
Why you need it: Last-minute cancellations cost you money — written terms make clients think twice.
What's inside:
- 48-hour free cancellation window
- 24-48 hour 50% charge
- Under 24 hours full fee
- No-show and client non-access terms
- Repeat offender provisions
Starter & Pro
GDPR Privacy Notice
What it is: How you hold client data including address and access details — required under UK GDPR.
Why you need it: Clients hand over their address and key codes, so it helps to tell them in writing what you keep and for how long.
What's inside:
- Who you are and how clients can contact you
- The personal data you collect and why, in a simple table
- How keys, alarm codes and records are stored
- How long each type of record is kept
- The rights clients have over their data
Starter & Pro
Key Holding & Access Agreement
What it is: Formalises key and alarm code custody, liability for loss, and return on termination.
Why you need it: Holding a client's keys is a big trust, and writing down the rules for them avoids arguments if one goes missing.
What's inside:
- A list of the keys and access items handed over
- How keys are stored, labelled and used
- How alarm codes are recorded separately from keys
- What happens if keys are lost or stolen
- Returning keys when the agreement ends
Starter & Pro
Invoice Template
What it is: Professional invoice with hours/rate or flat rate. Auto-incrementing number.
Why you need it: A clear invoice with payment terms and bank details gets you paid faster.
What's inside:
- Your business details and an invoice number
- A bill-to block for the client
- Lines for hours and rate, or a flat rate per visit
- Payment terms, due date and late fee
- Bank transfer and cash payment details
Starter & Pro
Lone Worker Policy
What it is: Check-in schedule, emergency contacts, and out-of-hours protocol for solo cleaning visits.
Why you need it: Most cleaning is done alone, so someone else should know where you are and what to do if you do not check in.
What's inside:
- The hazards of working alone
- A daily check-in routine before, during and after each job
- A designated emergency contact
- What to carry and what to check at a new client
- An incident and near-miss reporting log
Starter & Pro
Sub-Contractor Agreement
What it is: For cleaners you bring in — self-employed status, non-solicitation, payment terms.
Why you need it: When you bring in another cleaner, writing down how you work together keeps the arrangement clear for both of you.
What's inside:
- A self-employed status section
- The services and how work is allocated
- Insurance the sub-contractor holds
- Rate, payment schedule and payment method
- Non-solicitation, confidentiality and termination
Pro only
Commercial Cleaning Contract
What it is: Office/retail clients — scope, schedule, access, monthly invoicing, notice period.
Why you need it: Business clients expect agreed areas, visit times and invoicing terms set out before the first visit.
What's inside:
- A scope table of areas, tasks and frequency
- The visit schedule and out-of-hours access
- Monthly invoicing and payment terms
- Liability and health and safety sections
- Cancellation and the notice period
Pro only
End of Tenancy Cleaning Terms
What it is: Fixed scope, pricing, re-clean policy, landlord access requirements.
Why you need it: Landlords and tenants often disagree about what a final clean includes, so it helps to agree the scope up front.
What's inside:
- What the clean includes, room by room
- What is not included unless agreed
- Pricing, deposit and payment method
- Access and client preparation before the clean
- The re-clean policy for disputed areas
Pro only
COSHH Risk Assessment
What it is: Record the hazardous substances you use, exposure risks, and control measures.
Why you need it: Cleaning products can be hazardous, and a written record shows what you use and how you handle it.
What's inside:
- A table of the products you use and whether you hold their safety data sheets
- Hazards, exposure routes and a likelihood and severity rating for each
- PPE, storage and transport
- Spillage, first aid and waste disposal procedures
- Training and a review record
Pro only
Risk Assessment & Method Statement (RAMS)
What it is: Combined RAMS for cleaning operations — hazard table, PPE requirements, and working method. Required by many commercial clients.
Why you need it: Offices and schools often ask to see a method statement before contractors start work.
What's inside:
- Business and job details
- A step-by-step method with equipment and PPE for each task
- A risk table with hazards, who is at risk and controls
- Emergency arrangements
- An amendments log and sign-off for the assessor and client
Pro only
